My purchases: statuses and actions

Every order placed on the site is in the «My purchases» section. Open an order to see its status, bargain (in the «Bargaining» status), cancel it, or click «Confirm receipt» after it has been shipped.

Account menu → «My purchases». The details of a specific order are on its «Order №…» page: items, total, delivery method, receiver details and the available actions. The cart is only needed up until checkout.

• «Bargaining» — the price of the negotiable items is still being agreed.
• «New» — the order is placed and waiting for the seller to accept it.
• «Confirmed» — the seller accepted the order and is preparing the shipment.
• «Shipped» — the goods are on the way; you can confirm receipt.
• «Completed» — the deal is closed.
• «Cancelled» — the order was cancelled by you, the seller or the administration; the reason is shown in the details.

1. 1You enter your first price already at the «Review» step during checkout.
2. 2After that, in the order you can click «Accept» for the seller's current price or send a «Counter price». Your bid must be lower than the current one and no higher than the listing's starting price.
3. 3Once every negotiable item is agreed, the order moves to the «New» status automatically.

• While the order is in the «Bargaining» or «New» status you can «Cancel» it.
• After «Shipped», click «Confirm receipt» if everything is fine.
• If the seller has not accepted the order yet, you may see a «Data locked» mark — the receiver and delivery details open up for the seller once they accept.

Remesla does not process payment for the goods and does not hold your money: the settlement happens between you and the seller. The marketplace commission is paid by the seller when they accept the order.

First contact the seller using the details from the listing. If you could not come to an agreement or you suspect fraud, write to us via «Contacts», adding the order number, and read «Safety recommendations».