Frequently asked questions

Remesla is a classifieds site with marketplace features for craft products, handmade goods and one-of-a-kind items. Some products can be bought right on the site through the cart and an order; the rest you find and arrange with the seller directly.

Yes, publishing and managing listings is free. A seller only pays the marketplace commission when they accept an order from the cart — details in «Balance and commission». There is no paid listing promotion yet.

An order on the site records the agreement, what was bought and the delivery status. Payment for the goods is agreed between buyer and seller — the goods are not paid for by card on the site. The only things paid online on Remesla are balance top-ups and the seller's commission.

«My purchases» holds the orders you placed. «My sales» holds orders for your products — that is where you accept, ship and complete them. The «Cart» is only needed up until checkout.

Purchase through the cart is not available in every category. The button is also missing if the listing has no price, the product is inactive or sold out, the listing offers a choice of options, or it is your own listing. In that case use the «Show contacts» button.

The «My listings» section offers «View», «Edit», «Deactivate», «Activate» and «Delete» — including in bulk for several listings. If you change the photos, title or description of an active listing, it goes through moderation again.

New listings and posts are checked by moderators so that forbidden or low-quality content does not reach the site. Once approved, a listing becomes «Active»; if it is refused, it becomes «Rejected» with the reason shown in «My listings».

No. There is no built-in chat, no reviews or ratings, and no «Favourites» list on the site. You reach a seller through «Show contacts» or through a placed order.

Both are in «Settings». An email address is confirmed with the 6-digit code from the message; without a confirmed address you cannot publish listings. More detail in «Account: sign-up, sign-in and settings».

Stop the deal and write to us via «Contacts», adding a link to the listing or the order number. Read «Safety recommendations» in advance.