Frequently asked questions

Remesla is a marketplace for craft products, handmade goods and one-of-a-kind items. You can buy products right on the site through the cart — signing up is optional.

No, signing up is optional. You can place an order through the cart without an account — just enter your name, phone number, email and delivery details. Signing up is needed to sell and publish posts, and to see your order history in «My purchases».

Yes, publishing and managing products is free. A seller only pays the marketplace commission when they accept an order from the cart — details in «Balance and commission». There is no paid product promotion yet.

An order on the site records the agreement, what was bought and the delivery status. Payment for the goods is agreed between buyer and seller — the goods are not paid for by card on the site. The only things paid online on Remesla are balance top-ups and the seller's commission.

«My purchases» holds the orders you placed while signed in. «My sales» holds orders for your products — that is where you accept, ship and complete them. The «Cart» is only needed up until checkout. If you bought without signing up, the order email and the seller's contacts are sent to the email address you entered.

Purchase through the cart is not available in every category. The button is also missing if the product has no price, is inactive or sold out, or is your own product.

The «My products» section offers «View», «Edit», «Deactivate», «Activate» and «Delete» — including in bulk for several products. If you change the photos, name or description of an active product, it goes through moderation again.

New products and posts are checked by moderators so that forbidden or low-quality content does not reach the site. Once approved, the status changes to «Active»; if refused, to «Rejected» with the reason shown in «My products».

Reviews and seller ratings are available on the site. There is no built-in chat or «Favourites» list yet. You reach a seller in the order comment and, once the order is confirmed, by phone or email.

All of this is in «Settings». If you signed up with email, your address is confirmed with the 6-digit code from the message; if you signed up with Google or Facebook, it is already confirmed. A phone number is confirmed by a call: enter the last 4 digits of the number that called you. You cannot publish products without a confirmed email and phone number. More detail in «Account: sign-up, sign-in and settings».

Stop the deal and write to us via «Contacts», adding a link to the product or the order number. Read «Safety recommendations» in advance.