Help center
How can we help?
Answers for buyers and sellers: search, orders, listings and commission.
For buyers
How to search for craft and handmade goods, place orders, negotiate the price, and deal safely with sellers.
Account: sign-up, sign-in and settings
Signing up with email or Google, confirming your address, recovering a password, and what you can change in settings.
ReadHow to find a product
Search with suggestions, categories, filters and sorting — how to find the product you need on Remesla quickly.
ReadHow to choose a product and a seller
What to look at in a listing: photos, description, attributes, options, price, bargaining and the seller's profile.
ReadHow to buy and contact a seller
The cart and checkout step by step, bargaining over the price, seller contacts and how payment for the goods works.
ReadMy purchases: statuses and actions
Where to find your orders, what each status means, how to bargain over the price, cancel, and confirm receipt.
ReadSafety recommendations
Inspecting and receiving the goods, paying safely, signs of fraud, and what to do when a deal looks doubtful.
ReadCommunication rules
Where communication happens on Remesla, how to agree on a deal, and what is forbidden.
ReadFrequently asked questions
Short answers about Remesla: payment, orders, listings, accounts, and features that do not exist yet.
ReadFor sellers
How to post a listing, accept orders, pay the commission, and set up delivery and your profile.
How to post a listing
Step by step: prepare photos and a description, pick a category, pass moderation, and manage your listings.
ReadHow to accept and fulfil orders
«My sales»: bargaining over the price, the commission on acceptance, shipping, and completing an order.
ReadBalance and commission
Free posting, the 5% commission for accepting an order, and topping up the balance in the «Balance» section.
ReadHow to get more views
Free ways to make your listings more visible, and the current state of paid promotion.
ReadPlatform rules
What you may publish, what is forbidden, the requirements for listings, and how moderation works on Remesla.
ReadSetting up a seller profile
Email confirmation, phone number, delivery methods, social links and posts — how to get your profile ready to sell.
ReadDidn’t find an answer?
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