How to buy and contact a seller

Add a product to the «Cart» with the «Buy» button and place the order — no sign-up needed. Once the seller confirms the order, you get their contacts to agree on payment and hand-over. Remesla has no online payment for the goods themselves — you settle payment with the seller directly.

• The «Buy» button appears for active products with a price in the categories where purchase is supported (and if the product is not your own). If the product has options — colour, size, scent and so on — pick the one you want first.
• No sign-up is needed. If you place an order while signed in, it will also appear in «My purchases».

There is no built-in chat, no «Message» button, no reviews and no «Favourites» section on the site — communication happens in the order comment and, once the order is confirmed, by phone or email.

1. 1On the product page pick an option (if there are any) and click «Buy» — the product goes into the «Cart».
2. 2Open the «Cart»: items are grouped by seller, unavailable ones are marked «Unavailable» and will not be included in the order. Click «Checkout».
3. 3The «Receiver» step — the receiver's first and last name, a phone number in the +380XXXXXXXXX format and an email address: the order email and the seller's contacts will be sent there. Add a comment if needed.
4. 4The «Delivery» step — for every seller pick a method (Nova Poshta, Ukrposhta, Meest Poshta or «Other delivery method») and fill in the city, branch or address.
5. 5The «Review» step — check the total; for negotiable items enter «Your price» (the seller's guide price is shown next to it). Click «Confirm order».
6. 6The seller confirms or declines the order. Once it is confirmed, their contacts appear in the order details and are sent to your email — agree payment and hand-over with the seller. If you are signed in, you can also follow the status in «My purchases».

• If the cart holds products from different sellers, a separate order is created for each one — the receiver details are copied into all of them.
• You can only pick the delivery methods the seller enabled in their settings, plus the always-available «Other delivery method».
• If the seller has not listed any carrier, you will see a hint and the «Other delivery method» option right away — describe how exactly you want to receive the goods.

Seller contacts are not shown on the product page — they become available once the order is confirmed: in the order details and in an email to you. You will see the seller's phone number and email address. This protects sellers from spam and buyers from scams outside Remesla.

• Confirm availability, condition, the delivery method and timing, and whether you can inspect the item.
• Do not send a full prepayment to an unfamiliar seller without a clear agreement — see «Safety recommendations».
• Never share a CVV, passwords or SMS codes — they are not needed to receive a payment.