For buyers

Communication rules

Where communication happens on Remesla, how to agree on a deal, and what is forbidden.

In short

Communicate politely and to the point. Insults, spam and attempts to extract personal or payment data are forbidden. Report violations via «Contacts».

Where communication happens

There is no built-in chat on the site. Buyer and seller talk by phone or in the messengers from the contacts block, and a delivery comment can be left in the order. That is why a listing should spell out everything important up front.

How to agree on a deal

  • Ask about specifics: availability, condition, what is included, the delivery method and timing.
  • Bargain over the price of negotiable items inside the order — that way the agreement is recorded in the offer history.
  • Be honest about your intention to buy, and say so if your plans change.

What is forbidden

  • Insults, threats, discrimination and hate speech.
  • Spam, intrusive advertising of third-party services and mass mailings.
  • Attempts to extract personal or payment data.

Complaints

If the other party breaks the rules, stop communicating and write to us via «Contacts». Describe the situation and add a link to the listing or the order number.